Glencor Golf Holidays Terms And Conditions
These conditions do not affect your statutory rights and are subject to English law and the exclusive jurisdiction of the courts in England, Wales & Scotland.
1. Making a reservation
All bookings are subject to availability, it is only when confirmation has been received by you that the booking is deemed to be confirmed. All bookings must be accompanied by the appropriate deposit and bookings made within 60 days of departure must be accompanied by full payment. In most cases we require a £50 per person deposit if booking more than 60 days prior to travel however larger groups and certain resorts or accommodation may require a larger deposit depending on the booking conditions.
Upon receipt of your booking request Glencor Golf will issue an invoice for the cost of the details displayed as provisionally reserved. If any variations are required then we will be happy to check availability and requote for any changes.
Provided full payment has been received your holiday vouchers will be issued to the Group Leader approximately 14 days prior to travel.
All documents issued will contain the booking details as confirmed for you and should be checked immediately. Glencor Golf will not accept any responsibility for any discrepancies/amendments of which they have not been notified in writing within 48 hours of receipt. Any costs incurred with regard to such changes, subject to availability, will be the responsibility of the Group Leader.
2. If we change your holiday
It is highly unlikely that any changes will be made to your holiday and any changes that do occur are usually minor. If a major change occurs you will have the option of either i) accepting the change ii) purchasing another holiday from us or iii) cancelling your holiday. In the unlikely event of an issue with your booking when arriving locally we may provide alternate accommodation/golf courses of the same standard as a means of rectifying any booking problems.
3. If we cancel your holiday
We reserve the right to cancel your holiday, but if we do you will be offered the choice of a full refund or a holiday of comparable standard. On no account will we cancel your holiday within 8 weeks of departure other than for reasons of force majeure or in the event that payment is not received by the due date.
4. If you cancel your booking
Any cancellations must be made in writing by the person named on the invoice and must be sent to our office by recorded delivery. Under certain circumstances, cancellation fees may be recovered under the terms of your holiday insurance. Cancellation charges for any booking cancelled as a whole will be levied in accordance with the following table:
- More than 48 days – deposit only
- 35-48 days – 60%
- 1-35 days – 100%
For any individual member of a group cancelling then notification must be made by the Group Leader.
The individual member cancelling will forfeit 100% of their proportionate share of the group holiday costs if at the time of cancellation full payment for the holiday has been received by Glencor Golf Holidays Ltd.
If cancellation of an individual member is received by the Group Leader when a deposit payment only has been received then he/she will forfeit their 100% proportionate share of the deposit.
In such cases when a group member cancels and a substitute passenger is provided then no cancellation charges will apply.
In such cases where a group member cancels and a substitute passenger is not found then Glencor Golf Holidays Ltd reserve the right to recalculate the cost of the booking.
5. If you have a complaint
If you have a complaint during your holiday it is essential that you contact us or our local agent who will do his or her best to put things right. We are unable to consider any complains made on your return to the UK unless you have initially made such a complaint `in resort’. No complaints will be considered if they are received more than 14 days after your return to the UK. It is most unlikely that you will have any complaints as Glencor Golf Holidays Ltd put a lot of care into providing its holidays, it is most likely that any complaint can be resolved amicably.
6. Car Hire
We act only as introductory agents and shall not be held liable for any loss, damage or injury howsoever caused. Your contract is with the hire company operator whose terms and conditions are detailed on the contract signed on collection of the vehicle. Please ensure you read all car hire documents prior to travelling and take all required documentation.
The descriptions contained in our literature are made in good faith and believed to be correct at the time of publication. Obviously things can change subsequently and we cannot accept any liability for the unavailability, temporary or permanent of any facility not under our direct control. We would like to point out that some overseas resorts are still being developed and as such some building work may be going on. However, we do not select accommodation where such disruption is likely but we will use our best endeavours to inform you of any building work prior to your departure. Should such building work occur, however, we cannot be held liable.
We reserve the right to substitute alternative accommodation of the same or superior standard in the same resort should this become unavoidable. Please note that a small charge may be levied by some resorts for certain advertised facilities such as sports facilities etc. Images shown are as a guide only to give a general impression of the facilities. Glencor Golf Holidays Ltd cannot be held responsible for any errors or changes from the time of publication. All star ratings shown on our website or in any Glencor Golf documentation are our guideline star rating for each property and may differ to the actual star rating locally of the resort.
8. The Accommodation
Unauthorised occupancy can lead to the whole party being forced to leave the accommodation immediately. In these circumstances reaccommodation is at the additional expense of the client. We reserve the right to terminate without compensation the holiday tenancy of any client(s) whose behaviour is causing annoyance or damage to property or persons whether employees, other clients or owners.
9. Course Conditions
We cannot be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, or weather conditions etc. Golf course closure due to bad weather conditions is at the discretion of the golf course. Temporary tees and greens are non-refundable and unavoidable at times due to local weather and maintenance conditions. In the event of a course being closed during your break we will try and source a credit for a round in the future at the same course or a refund, please note neither are guaranteed and are at the discretion of each local course.
10. Handicap Certificates
In some cases certificates must be produced prior to play. We recommend you take a Certificate with you to avoid any disappointment.
11. Green Fees
Cancellation of confirmed times my incur cancellation charges up to the value f the pre-paid green fee, subject to the cancellation policy of the course involved. Single golfers on courses where buggies are included are liable to pay an additional charge for the single buggy hire locally. Golf Clubs reserve the right to make up matches to 4 balls. Whilst we endeavour to meet requests for specific courses, days and times, these are subject to availability and we cannot guarantee we can meet them. Accordingly requests are not binding on us.
12. Paying for the holiday
In addition to paragraph 1 please note the following. The first person named on the booking form becomes responsible for the whole party and for payment of the total holiday.
13. Travel Documents
All passports, visas and health documentation are your responsibility. If you are refused travel entry into a country because of documentary irregularities Glencor Golf Holidays Ltd cannot be held liable.
14. City Taxes
A small selection of our resorts may charge a local city tax when checking in at the accommodation. This charge will not be covered in your Glencor Golf Holiday and must be paid by every party member locally.
15. Credit card payment
Payments by credit card will incur a 2.0% charge.
We reserve the right to add a surcharge to the cost of the holiday should the exchange rate from the time of quotation to the time of full payment being made alter. We will absorb the equivalent to 2% of the total invoice. Only amounts in excess of this 2% will be surcharged.
17. Financial Protection
Glencor Golf Holidays Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with Glencor Golf Holidays Ltd is fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Glencor Golf Holidays Ltd. This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorized and regulated by the Financial Conduct Authority registration number 203120)
Glencor Golf Holidays Ltd do not provide travel insurance on any bookings. It is the responsibility of the client to ensure they are sufficiently covered with appropriate insurance for any booking.
19. Travel Advice
By travelling on a Glencor Golf holiday you acknowledge you have visited www.fco.gov.uk and researched the destination and agree to travel based on their guidelines