Glencor Golf Holidays Terms And Conditions
Your contract is with Glencor Golf Holidays Ltd, a Member of ABTA.
1. Your holiday contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
Please note your contract commences when you pay a deposit or balance payment to Glencor Golf Holidays Ltd.
2. Your financial protection
Glencor Golf Holidays Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with Glencor Golf Holidays Ltd is fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Glencor Golf Holidays Ltd. This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorized and regulated by the Financial Conduct Authority registration number 203120)
We are a Member of ABTA, membership number Y6347. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved
4. Your holiday price
1) We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
2) When you make your booking you must pay a deposit of £50 per person. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
3) Changes in dues, taxes or fees chargeable for services mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
4) If you wish to pay by credit card (including AMEX) there will be a 2% surcharge on the amount paid.
5. If you change your booking
If, after our confirmation invoice has been issued and you have paid your deposit or balance, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Note, changes in the group size may affect the total price per person due to group discounts, golf buggy costs and any other factors and charges Glencor Golf Holidays Ltd may face.
6. If you cancel your holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
|Period before departure charge in which you notify us||Cancellation charge|
|More than (48) days||Deposit Only|
|More than (35) days||60% of holiday cost|
|Less than or equal too (35) days 100% of holiday cost||100% of holiday cost|
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Please note, some aspects of your trip may be non-refundable such as hotels with promotional non-refundable rates.
7. If we change your holiday
It is highly unlikely that any changes will be made to your holiday and any changes that do occur are usually minor. If a major change occurs you will have the option of either i) accepting the change ii) purchasing another holiday from us or iii) cancelling your holiday. In the unlikely event of an issue with your booking when arriving locally we may provide alternate accommodation/golf courses of the same standard as a means of rectifying any booking problems.
Please note, as golf courses do reserve the right to change tee times and courses a change to a booked tee time would be considered a minor change and no compensation or re-imbursement would be offered for a change in tee time or a change in golf course to a similar standard.
8. If we cancel your holiday
We reserve the right to cancel your holiday, but if we do you will be offered the choice of a full refund or a holiday of comparable standard. On no account will we cancel your holiday within 8 weeks of departure other than for reasons of force majeure or in the event that payment is not received by the due date
Force Majeure We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
Compensation If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
|IF WE CANCEL OR MAKE A MAJOR CHANGE TO YOUR HOLIDAY|
|Period before departure in which we notify you||Amount you will receive from us|
|More than (48) days||£Nil|
|More than (30) days||£10|
|More than (15) days||£25|
|Less than one day||£30|
9. If you have a complaint
If you have a complaint during your holiday it is essential that you contact us or our local agent who will do his or her best to put things right. We are unable to consider any complains made on your return to the UK unless you have initially made such a complaint `in resort’. No complaints will be considered if they are received more than 28 days after your return to the UK. It is most unlikely that you will have any complaints as Glencor Golf Holidays Ltd put a lot of care into providing its holidays, it is most likely that any complaint can be resolved amicably. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
The descriptions contained in our literature are made in good faith and believed to be correct at the time of publication. Obviously things can change subsequently and we cannot accept any liability for the unavailability, temporary or permanent of any facility not under our direct control. We would like to point out that some overseas resorts are still being developed and as such some building work may be going on. However, we do not select accommodation where such disruption is likely but we will use our best endeavours to inform you of any building work prior to your departure. Should such building work occur, however, we cannot be held liable.
We reserve the right to substitute alternative accommodation of the same or superior standard in the same resort should this become unavoidable. Please note that a small charge may be levied by some resorts for certain advertised facilities such as sports facilities etc. Images shown are as a guide only to give a general impression of the facilities. Glencor Golf Holidays Ltd cannot be held responsible for any errors or changes from the time of publication. All star ratings shown on our website or in any Glencor Golf documentation are our guideline star rating for each property and may differ to the actual star rating locally of the resort.
11. The accommodation
Unauthorised occupancy can lead to the whole party being forced to leave the accommodation immediately. In these circumstances reaccommodation is at the additional expense of the client. We reserve the right to terminate without compensation the holiday tenancy of any client(s) whose behaviour is causing annoyance or damage to property or persons whether employees, other clients or owners.
12. Course conditions
We cannot be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, or weather conditions etc. Golf course closure due to bad weather conditions is at the discretion of the golf course. Temporary tees and greens are non-refundable and unavoidable at times due to local weather and maintenance conditions. In the event of a course being closed during your break we will try and source a credit for a round in the future at the same course or a refund, please note neither are guaranteed and are at the discretion of each local course.
13. Handicap certificates
In some cases certificates must be produced prior to play. We recommend you take a Certificate with you to avoid any disappointment.
14. Green fees
Cancellation of confirmed times may incur cancellation charges up to the value of the pre-paid green fee, subject to the cancellation policy of the course involved. Single golfers on courses where buggies are included are liable to pay an additional charge for the single buggy hire locally. Golf Clubs reserve the right to make up matches to 4 balls. Whilst we endeavour to meet requests for specific courses, days and times, these are subject to availability and we cannot guarantee we can meet them. Accordingly, requests are not binding on us.
15. Our liability to you
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
- The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
- Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport contractual terms, or the international conventions, from Glencor Golf Holidays Ltd. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted.
NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
16. Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
17. Passport, Visa and immigration requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us.
19. Travel documents
All passports, visas and health documentation are your responsibility. If you are refused travel entry into a country because of documentary irregularities Glencor Golf Holidays Ltd cannot be held liable.
20. City taxes
A small selection of our resorts may charge a local city tax when checking in at the accommodation. This charge will not be covered in your Glencor Golf Holiday and must be paid by every party member locally.
21. Travel advice
By travelling on a Glencor Golf holiday you acknowledge you have visited www.fco.gov.uk and researched the destination and agree to travel based on their guidelines.
22. Your Glencor Golf Holiday travel vouchers
The travel vouchers contain your booking details. It is your responsibility to check these are correct, please contact us within 48 hours of receipt if there are any anomalies. We do not accept responsibility for any changes to these details after this period, any costs incurred in making any changes required will be charged to yourself.